Terms of Service

These Terms of Service (the “Terms”) form a legally binding agreement between the Provider and each Customer that accesses or uses the Service. By creating an account, accepting an Order, starting a Trial, or using the Service, the Customer agrees to these Terms.

Provider details

Provider: Lanesra AI

The Provider is currently establishing a company in the Republic of the Marshall Islands that is intended to assume the operation of the Service following its incorporation. Once the company has been incorporated, the Provider may transfer the operation of the Service and, where legally permitted, its rights and obligations under these Terms to the newly incorporated entity. Customers will be informed of the new legal entity’s name, registration number, registered office, and effective date of the transfer.

Support email: hello@lanesra.ai

Billing email: hello@lanesra.ai

1. Scope, Customers, and Contract Formation

1.1 Business use only. The Service is intended exclusively for persons and entities acting for business, commercial, professional, or organizational purposes. The Service is not offered to consumers purchasing primarily for personal, family, or household use. By accepting these Terms, the Customer represents that it is acting in a business or professional capacity and that the person accepting these Terms has authority to bind the Customer.

1.2 Contract documents. The agreement consists of these Terms, any order form, online checkout page, statement of work, enterprise agreement, data processing addendum, and any policy expressly incorporated by reference (each an “Order”). If there is a conflict, a signed Order prevails over these Terms for the conflicting subject matter.

1.3 Customer terms. Any purchasing terms or other standard terms proposed by the Customer are rejected and do not apply unless Lanesra AI expressly accepts them in a document signed by an authorized representative.

1.4 Electronic acceptance. The parties agree that electronic records, click-through acceptance, and electronic signatures may be used to form and evidence the agreement to the extent permitted by applicable law.

2. The Service

2.1 Core Service. Lanesra AI provides software and related services for AI search visibility analytics, answer-engine optimization, brand and source monitoring, prompt and keyword analysis, reporting, recommendations, and related marketing workflows (the “Service”). The precise features available depend on the applicable plan and may be described on our website, in the product, or in an Order.

2.2 Typical functionality. Depending on the plan, the Service may:

• monitor whether specified brands, products, names, keywords, topics, prompts, sources, or content appear in responses generated by supported large language models or other AI systems;
• measure changes in visibility, citation frequency, source attribution, positioning, and sentiment indicators;
• provide dashboards, comparisons, alerts, reports, recommendations, draft content, suggested prompts, or optimization actions;
• support integrations, exports, collaboration, and workflow automation; and
• provide additional beta, experimental, advisory, or managed-service features identified in the Service or an Order.

2.3 What the Service does not guarantee. Lanesra AI does not control third-party AI models, search engines, publishers, data sources, or platforms. Unless expressly stated in a signed Order, the Service does not guarantee any ranking, citation, recommendation, sentiment, visibility, traffic, conversion, revenue, market share, regulatory outcome, or other business result.

2.4 AI limitations. AI-generated or data-derived outputs may be incomplete, inaccurate, outdated, inconsistent, or unsuitable for a particular purpose. The Customer must independently review material outputs before relying on or publishing them. The Service is not legal, tax, accounting, investment, medical, or other regulated professional advice.

2.5 Current version. Lanesra AI will make the then-current version of the Service available over the internet. Features, interfaces, supported models, data sources, limits, and technical requirements may change over time.

2.6 Service modifications. We may modify the Service for security, legal compliance, performance, product development, third-party changes, or other reasonable business reasons. We will use reasonable efforts to notify Customers of a material reduction in core paid functionality. We may replace discontinued functionality with substantially similar functionality where commercially reasonable.

2.7 Beta features. Features identified as beta, preview, experimental, pilot, early access, or similar are provided for evaluation, may be changed or discontinued at any time, and may be subject to additional limits. They are provided without a service-level commitment.

3. Accounts and Authorized Users

3.1 Account information. The Customer must provide accurate and current account, billing, and contact information and keep it updated.

3.2 Authorized Users. The Customer may permit its employees, officers, contractors, and other authorized personnel to use the Service within purchased limits. The Customer is responsible for each Authorized User and for all activity occurring through its accounts.

3.3 Security. Login credentials are personal and must not be shared except through functionality expressly intended for team access. The Customer must promptly notify Lanesra AI of suspected unauthorized access, compromised credentials, or security incidents involving the Service.

3.4 Administrative control. The Customer acknowledges that its account administrators may access, manage, export, restrict, or delete Customer accounts and Customer Content within the workspace.

4. Three-Day Free Trial

4.1 Trial period. Where offered, an eligible Customer may receive a free trial lasting three (3) calendar days, equal to seventy-two (72) consecutive hours, beginning when the trial account is activated (the “Trial”). The applicable interface may display the exact start and expiry time.

4.2 Eligibility and limits. Unless Lanesra AI agrees otherwise, each Customer, organization, payment method, and substantially similar group of users may use only one Trial. We may limit Trial functionality, capacity, data retention, exports, support, or usage.

4.3 Automatic conversion. If payment details are collected and the Customer selects a paid subscription, the Trial automatically converts to the selected paid plan immediately after the Trial expires unless the Customer cancels before the displayed expiry time. The Customer authorizes Lanesra AI and its payment processor to charge the applicable subscription fees and taxes at that time and at each renewal.

4.4 Cancellation during Trial. To avoid being charged, the Customer must cancel through the account settings or by the cancellation method stated at checkout before the Trial expires. Merely ceasing to use the Service does not cancel the Trial or subscription.

4.5 No refunds after conversion. Once the Trial converts and the first paid charge is processed, that charge is non-refundable, except to the extent a refund is required by mandatory law or the charge resulted from a verified duplicate or billing error. The separate Refund Policy is incorporated into these Terms.

4.6 Trial termination. We may suspend or terminate a Trial where reasonably necessary to prevent abuse, fraud, security risks, unlawful use, or circumvention of Trial limits.

5. Acceptable Use

5.1 Lawful use. The Customer will use the Service only for legitimate business purposes and in compliance with applicable laws, regulations, third-party rights, and these Terms.

5.2 Prohibited conduct. The Customer must not, and must not allow others to:

• reverse engineer, decompile, disassemble, copy, frame, mirror, or attempt to discover source code, models, algorithms, non-public APIs, or underlying components, except where a restriction is prohibited by mandatory law;
• resell, sublicense, lease, provide service-bureau access to, or commercially exploit the Service for third parties unless expressly authorized in an Order;
• circumvent usage limits, security controls, authentication, access restrictions, or technical safeguards;
• use automated methods to scrape, overload, disrupt, test, probe, or interfere with the Service without prior written authorization;
• upload malware, harmful code, unlawful material, infringing content, or personal data without a valid legal basis;
• use the Service to create deceptive, defamatory, discriminatory, fraudulent, illegal, or harmful content or activities;
• misrepresent output as verified fact where independent verification is reasonably required; or
• use the Service to develop or benchmark a directly competing product using non-public Service functionality or data, except with written permission.

5.3 Enforcement. We may investigate suspected violations and may restrict or suspend access where reasonably necessary to protect the Service, other customers, third parties, or Lanesra AI. Where feasible, we will provide notice and an opportunity to cure before terminating for a remediable breach.

6. Customer Content, Inputs, and Outputs

6.1 Customer Content. “Customer Content” means information, prompts, URLs, files, data, instructions, brands, keywords, materials, and other content submitted by or for the Customer, together with outputs generated specifically for the Customer from those inputs.

6.2 Ownership. As between the parties, the Customer retains its rights in Customer Content. Lanesra AI does not acquire ownership of Customer Content merely because it is processed through the Service.

6.3 Processing license. The Customer grants Lanesra AI and its subprocessors a worldwide, non-exclusive, limited right to host, copy, transmit, transform, display, and otherwise process Customer Content only as necessary to provide, secure, support, maintain, and improve the Service, comply with law, and enforce the agreement.

6.4 Customer responsibility. The Customer is responsible for the legality, accuracy, quality, and appropriateness of Customer Content and confirms that it has all permissions, notices, consents, and legal bases required to provide and use it.

6.5 Model training. Lanesra AI will not use confidential Customer Content to train a generalized public model unless the Customer expressly agrees in writing. We may use aggregated or de-identified information that does not identify the Customer or any individual to operate, analyze, secure, and improve the Service.

6.6 Similar outputs. Due to the nature of AI and analytics systems, output generated for one customer may be similar to output generated for another. Rights in outputs are subject to applicable law and third-party rights.

7. Intellectual Property

7.1 Lanesra AI IP. Lanesra AI and its licensors retain all rights in the Service, software, interfaces, designs, databases, methodologies, prompts, workflows, documentation, trademarks, and technology, including improvements and derivative works, excluding Customer Content.

7.2 Subscription license. Subject to payment and compliance with the agreement, Lanesra AI grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the subscription term to access and use the Service for the Customer’s internal business operations.

7.3 Feedback. If the Customer provides suggestions, ideas, or feedback, Lanesra AI may use them without restriction or payment, provided we do not publicly identify the Customer as the source without permission.

8. Confidentiality

8.1 Confidential Information. Each party may receive non-public information that is identified as confidential or should reasonably be understood as confidential, including business, technical, security, pricing, product, and Customer Content information (“Confidential Information”).

8.2 Protection. The receiving party will use Confidential Information only to perform or exercise rights under the agreement, protect it using at least reasonable care, and disclose it only to personnel, advisers, and service providers who need to know it and are subject to confidentiality obligations.

8.3 Exclusions. Confidential Information does not include information that the receiving party can demonstrate was lawfully known without restriction, becomes public without breach, is received lawfully from a third party without restriction, or is independently developed without use of the disclosing party’s Confidential Information.

8.4 Required disclosure. A party may disclose Confidential Information where required by law, subpoena, or court order, provided it gives advance notice where legally permitted and reasonably assists with protective measures.

9. Data Protection and Security

9.1 Privacy Policy. Lanesra AI processes personal data as described in its Privacy Policy. The Customer will provide legally required notices to Authorized Users and other individuals whose personal data it submits to the Service.

9.2 Processor role. Where Lanesra AI processes personal data on behalf of the Customer as a processor or service provider, the parties will be bound by Lanesra AI’s Data Processing Addendum or another signed data processing agreement.

9.3 International use. The Customer acknowledges that Lanesra AI is organized in the Republic of the Marshall Islands and may use service providers in multiple countries. Applicable transfer safeguards are described in the Privacy Policy and Data Processing Addendum.

9.4 Security. Lanesra AI will maintain commercially reasonable technical and organizational measures designed to protect Customer Content against unauthorized access, use, alteration, or disclosure. No system is completely secure, and Lanesra AI does not warrant absolute security.

10. Fees, Billing, Taxes, and No-Refund Rule

10.1 Fees. The Customer will pay all fees stated at checkout or in an Order. Unless expressly stated otherwise, fees are quoted exclusive of taxes, duties, levies, withholding, and similar governmental charges.

10.2 Billing cycle. Subscription fees are billed in advance on the monthly, annual, or other cycle selected by the Customer. Usage-based or overage charges may be billed in arrears or as stated in the Order.

10.3 Automatic renewal. Paid subscriptions automatically renew for successive periods equal to the previous subscription period unless either party gives notice of non-renewal before the renewal date through the designated cancellation method or as stated in an Order.

10.4 Payment authorization. The Customer authorizes Lanesra AI and its payment processors to charge the payment method on file for fees, taxes, renewals, usage charges, and other amounts due under the agreement.

10.5 No refunds. Except where mandatory law requires otherwise or where Lanesra AI confirms a duplicate or incorrect charge, all fees are non-cancellable and non-refundable once charged, including for unused time, partial periods, downgrades, non-use, delayed cancellation, renewal charges, dissatisfaction with outputs, or changes in third-party AI systems. Cancellation prevents future renewals but does not reverse a charge already incurred.

10.6 Taxes. The Customer is responsible for taxes associated with its purchases, excluding taxes based on Lanesra AI’s net income. If withholding is required, the Customer will gross up the payment so Lanesra AI receives the amount it would have received without withholding, unless prohibited by law.

10.7 Late payment. Overdue undisputed amounts may accrue interest at the lower of one and one-half percent (1.5%) per month or the maximum rate permitted by applicable law, plus reasonable collection costs. We may suspend access after notice if overdue amounts remain unpaid.

10.8 Price changes. We may change prices for future subscription periods by giving reasonable advance notice. A price change takes effect at the next renewal unless otherwise required by law.

11. Availability, Maintenance, and Support

11.1 Availability target. Unless a signed Order includes a service-level agreement, Lanesra AI does not commit to a specific uptime percentage. We will use commercially reasonable efforts to keep the Service available, subject to maintenance, security work, third-party dependencies, internet conditions, force majeure, and events outside our reasonable control.

11.2 Maintenance. We may perform planned or emergency maintenance. Where practical, we will provide advance notice of material planned downtime.

11.3 Support. Support channels, response targets, and availability depend on the purchased plan. Any stated response time is a target unless expressly identified as a binding service level in an Order.

11.4 Third-party dependencies. The Service may depend on external AI models, cloud providers, APIs, websites, data sources, and networks. Lanesra AI is not responsible for their acts, omissions, outages, policy changes, output changes, or discontinuation, but may modify or replace integrations where commercially reasonable.

12. Term, Cancellation, Suspension, and Termination

12.1 Term. The agreement begins when the Customer first accepts it and continues until all subscriptions and Orders expire or are terminated.

12.2 Cancellation. The Customer may cancel a subscription at any time through the designated account or billing interface or by another method stated in the Order. Cancellation takes effect at the end of the then-current paid period unless otherwise stated. No refund or credit is provided for the remaining period.

12.3 Termination for cause. Either party may terminate for material breach if the breach is not cured within ten (10) days after written notice, unless the breach cannot be cured. Lanesra AI may terminate or suspend immediately for fraud, unlawful use, security threats, repeated abuse, infringement, Trial circumvention, or material payment default.

12.4 Insolvency. To the extent permitted by applicable law, either party may terminate if the other party becomes insolvent, ceases business, enters liquidation, or becomes subject to analogous proceedings not dismissed within sixty (60) days.

12.5 Effect. On termination, access rights end and unpaid amounts become due. The Customer should export Customer Content before termination. Lanesra AI may delete Customer Content after a reasonable post-termination retention period stated in the Privacy Policy or applicable Order, subject to legal retention duties and backups.

12.6 Survival. Provisions concerning fees, confidentiality, intellectual property, disclaimers, liability, indemnity, dispute resolution, and other provisions intended by their nature to survive will remain effective.

13. Warranties and Disclaimers

13.1 Mutual authority. Each party represents that it has authority to enter into the agreement.

13.2 Service standard. Lanesra AI will provide the paid Service with reasonable care and skill consistent with generally accepted industry practices for an early-stage software service.

13.3 Disclaimer. To the maximum extent permitted by law, the Service, Trial, beta features, outputs, recommendations, data, and documentation are provided “as is” and “as available”. Lanesra AI disclaims all implied warranties and conditions, including merchantability, fitness for a particular purpose, satisfactory quality, title, non-infringement, accuracy, completeness, availability, and results. Lanesra AI does not warrant that the Service will be uninterrupted, error-free, secure, or compatible with every system, or that defects will be corrected within a particular time.

13.4 Mandatory rights. Nothing in these Terms excludes a warranty, condition, or remedy that cannot lawfully be excluded or limited.

14. Limitation of Liability

14.1 Excluded losses. To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, revenue, business, goodwill, anticipated savings, opportunity, data, or use, even if advised that such loss was possible.

14.2 Liability cap. To the maximum extent permitted by law, each party’s total aggregate liability arising out of or relating to the agreement will not exceed the fees paid or payable by the Customer to Lanesra AI for the Service during the twelve (12) months immediately preceding the event giving rise to liability. For a Trial or free Service, Lanesra AI’s aggregate liability will not exceed USD 100.

14.3 Carve-outs. The exclusions and cap do not apply to liability that cannot be excluded or limited by law, fraud or fraudulent misrepresentation, willful misconduct, death or personal injury caused by negligence where such liability cannot be limited, the Customer’s payment obligations, or the Customer’s violation of Sections 5 or 7.

14.4 Allocation of risk. The parties acknowledge that the fees reflect this allocation of risk and that these limitations apply to all causes of action, whether in contract, tort, negligence, statute, or otherwise.

15. Customer Indemnity

The Customer will defend, indemnify, and hold harmless Lanesra AI, its affiliates, officers, directors, employees, and contractors from third-party claims, damages, liabilities, penalties, costs, and reasonable legal fees arising from Customer Content, the Customer’s unlawful or unauthorized use of the Service, violation of third-party rights, or material breach of these Terms. Lanesra AI will give prompt notice and reasonable cooperation, and the Customer may control the defense, provided no settlement admits wrongdoing by or imposes obligations on Lanesra AI without its written consent.

16. Compliance, Exports, and Switching Rights

16.1 Compliance. Each party will comply with laws applicable to its performance, including applicable sanctions, export controls, anti-bribery laws, privacy laws, and marketing laws.

16.2 Restricted persons. The Customer represents that it is not prohibited from receiving the Service under applicable sanctions or export-control laws and will not make the Service available to prohibited persons or territories.

16.3 Data export. Available export functionality depends on the plan. Where mandatory law, including Regulation (EU) 2023/2854 where applicable, grants non-waivable rights to switch data processing services or export data, those rights prevail over inconsistent contract terms.

17. Governing Law and Dispute Resolution

17.1 Governing law. The agreement and any dispute or non-contractual obligation arising out of or relating to it are governed by the laws of the Republic of the Marshall Islands, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17.2 Exclusive jurisdiction. Subject to Section 17.3, the parties submit to the exclusive jurisdiction of the High Court of the Republic of the Marshall Islands for disputes arising out of or relating to the agreement. Each party waives any objection based on venue or inconvenient forum to the extent legally permitted.

17.3 Injunctive relief and collection. Either party may seek urgent interim or injunctive relief in any court of competent jurisdiction to protect confidential information, intellectual property, security, or data. Lanesra AI may bring an action to collect undisputed overdue fees in any jurisdiction where the Customer or its assets are located.

17.4 Good-faith escalation. Before commencing formal proceedings, a party will provide written notice describing the dispute and allow at least thirty (30) days for good-faith commercial discussions, except where urgent relief or limitation periods require earlier action.

18. Publicity and References

Unless the Customer opts out in writing, Lanesra AI may identify the Customer as a customer using the Customer’s name and logo in factual customer lists, investor materials, and website references. Lanesra AI will not disclose confidential details or imply endorsement. The Customer may withdraw this permission for future use by written notice.

19. Changes to These Terms

We may update these Terms for future customers at any time. For existing paid subscriptions, we will provide reasonable advance notice of a material change. Changes ordinarily take effect at the next renewal, except changes required by law, security, or third-party platform rules may take effect earlier. If a material change substantially reduces the Customer’s contractual rights, the Customer may cancel before the effective date; fees already paid remain non-refundable unless mandatory law requires otherwise.

20. General Provisions

20.1 Notices. Contract notices must be sent by email to the addresses associated with the account or stated in the Order. Notices are deemed received when sent unless the sender receives a delivery-failure notice. Legal notices to Lanesra AI must also be sent to the registered office stated above.

20.2 Assignment. The Customer may not assign the agreement without Lanesra AI’s written consent. Lanesra AI may assign it to an affiliate or in connection with a merger, financing, reorganization, sale of assets, or change of control, provided the assignee assumes the relevant obligations.

20.3 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, civil unrest, government action, labor disputes, internet or utility failures, cyberattacks, epidemics, or failure of third-party infrastructure, except that this does not excuse payment obligations for Service already provided.

20.4 Independent parties. The parties are independent contractors. The agreement does not create a partnership, franchise, joint venture, fiduciary, employment, or agency relationship.

20.5 No third-party beneficiaries. The agreement benefits only the parties and permitted successors and assigns, unless expressly stated otherwise.

20.6 Waiver. A failure to enforce a provision is not a waiver. A waiver must be express and applies only to the specific instance.

20.7 Severability. If a provision is invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions remain effective.

20.8 Entire agreement. The agreement is the complete agreement regarding the Service and supersedes prior discussions, representations, and agreements on that subject.

20.9 Interpretation. Headings are for convenience. “Including” means “including without limitation”. A reference to writing includes email and electronic records unless a stricter form is required by mandatory law.

20.10 Language. The English version controls. Any translation is provided for convenience only unless a signed Order expressly states otherwise.

21. Contact

Questions, cancellation notices where permitted, and support requests should be sent to:

General/support: hello@lanesra.ai